Online Marketing

When we give presentations to attorneys, we inevitably hear one or two say “I get most of my business through referrals, I don’t need a good website (or a website at all for that matter).”  What these attorneys fail to realize is that a firm’s website is not only a business generating tool but also a big part of the firm’s overall appearance and reputation. Even firms bursting at the seams with new clients need to have a good website. Here’s why...

One of the law firms that we work with recently contacted us to let us know that a prospective client had called them after finding the site in a Google search. The web visitor said that he felt a sense of immediate comfort when landing on the home page explaining that he could relate to the photos used (featuring middle aged caregivers and their senior parents). After just a few moments on the site, he called to schedule an initial consultation and later retained the firm.

Many law firm websites include a "resources" page with a long list of links to legal, governmental, news, search engines and general websites (like weather.com). For the most part, these links are useless to visitors. How many clients come to you to figure out what the weather is like or how to find the link to the White House’s website? When developing a resources page for your clients and colleagues, it’s important that you put some thought into what visitors are looking for when they arrive to your site.

With the New Year just days away, you’ve probably already decided upon your New Year’s Resolution. Like many, you might have vowed to drop a few pounds, spend less money eating out or promised yourself that you will finally master that guitar that has been taunting you for years. And while setting a New Year’s resolution is generally related to personal betterment, it is also a good idea time to reflect on the need for improvement in your professional life and set goals for your practice in 2012.

Very often in day to day operations, the firm’s marketing plan and the online cornerstone of that plan, the firm’s website, takes a back seat to the “billable work.”  Unfortunately when this happens, most firms lose their marketing momentum and it can be difficult to regain even when business slows down. To help you get started once again and set your 2012 website resolution, consider the following...

With the holidays just around the corner, your inbox is probably overflowing with promotional messages from retailers and service providers.  And amidst this influx, you’ve probably noticed an increase in holiday greetings sent out from neighboring law firms and colleagues by way of e-newsletter. With the number of people using email continuously increasing and the cost of postage sky-high, it seems that electronic newsletters are a no-brainer, but finding a good provider for your firm can be difficult. There are many different options on the market. Some companies simply provide a distribution system for your e-newsletters, allowing you to send out an e-mail blast. Others provide a more substantial database management and distribution system while a few others offer even significantly more with content options.  So how to choose one?

During our initial design consultation, we often ask our new clients if they have a tagline, or quite simply a motto, that they have used to describe their firms in past marketing pieces. Many times, they respond with the following: “I’d love to develop a tagline but I don’t know where to start.” Developing a tagline can undoubtedly be difficult. After all, how do you summarize what your firm is all about in a few words? In this post, you'll find a few pointers to help you get started and get the creative juices flowing.

Over the past few weeks, we’ve covered the key statistics (Content, Visitors, Traffic Sources) within your Google Analytics control panel and what they mean for your website. Despite the significance of these metrics and how they play into site success, many website owners fail to regularly monitor and analyze visitor trends.

We are often asked how this is best accomplished; after all, it can be a hassle to log into your Google Analytics control panel and navigate around to each page. Luckily, with just a few simple steps, you can have your Google Analytics report sent to you on a regular basis so these statistics come directly to your inbox.

A visually stunning website, although eye-catching, will not necessarily get your firm new business. Content is single-handedly the most important component of website success but, unlike an attractive design, it can be difficult to evaluate. How do site visitors perceive the information on your site and how is that perception affecting their decision to contact (and retain) you? Google Analytics can help you answer these questions with its statistics on website content.

Upon logging into your Analytics control panel, you will find that there is a whole section devoted to content analysis. Here are the key statistics which you should be actively monitoring:

The purpose of a website is to serve as a resource for its visitors. If you maintain a site for your law firm, it is essential that you track visitor activity for new and returning users to evaluate your site’s effectiveness.  Google Analytics is a great resource because it compiles detailed visitor information in a manner that is easy to understand. These details include an overview of the number of visits, absolute unique visitors, and pageviews.  With so much information at your fingertips, it can be difficult to digest the statistics and understand their significance.

Last week, we examined the various ways through which a website visitor arrives at your site with our look at Referral Sources. Today, we’re going to focus on a factor which helps to measure traffic quality--the bounce rate. Simply defined, the bounce rate measures the number of single page visits that your site receives.

Google Analytics is an excellent (and free) program which offers great insight into traffic statistics for your law firm’s website. The site tracks all traffic to your site, storing a wide array of information on referral sources, visitor information and content. With so much being offered, the Analytics control panel can be a bit overwhelming for beginners and even seasoned site owners. Over the next five weeks, we will explore the five most important statistics to consider when evaluating your website’s success. First up: Traffic Sources.